Support

RMA: How to return items to B&W Tek, Inc.

Obtain and RMA Number

1. First, apply for an RMA number.
2. Fill in the online RMA Request Form.
3. A representative from the Returns Department will contact you within 24 hours or the next business day.
4. If you recieve an RMA form, complete the sections required by the customer.
5. Attach the RMA form and any test results data you have to the item you are returning.
6. Package the items according to the Packaging Instructions below.
7. Make sure the RMA form and any attached documents are in the shipping carton with the items you are returning.
8. Seal the carton.
9. Write the RMA number on the outisde of the carton or include on the shipping label.
   Important! - Without an RMA number on the outside of the carton it may be returned to you without processing.
10. Label and ship to:
    B&W Tek, Inc.
    RMA (XXXXXXXXX)
    19 Shea Way, Suite 301
    Newark, DE 19713
11. RMA transportation and insurance fees will be paid by the customer.
    This is our policy and is noted in our "Terms and Conditions" under the "Warranty Terms and Conditions."
    "Products believed by purchaser to be defective shall be returned to B&W TEK transportation and insurance prepaid by purchaser."
    This document will have shipped with your product.

 

Packaging Instructions

1. Pack the items you are returning in the original packaging material.
2. If the original packaging material is not available, please follow the guidelines below:
   • Insert or wrap and protect all ESD sensitive components seperately in either static dissipative or static shielded packaging materials.
   • Wrap each item seperately. Fragile components need adequate cushioning from each other and the sides of the box.
   • Use enough cushioning material inside the box, and around each item, to ensure that the contents cannot move when you shake the box.
   • Fiber Cables - Do not bend the fiber so the bend radius is less than the miniman bend radius. If you do not know the minimum bend radius then contact B&W Tek, Inc.
   • Use adequate protection when covering sensitive fiber tips or optical components.
   • Use a double box method for shipping all fragile electronic/optical components and equipment.

 

Warranty Void

 

The warranty may be considered void if the items received by B&W TEK are not packaged in a manner that complies with the Packaging Instructions.

 

Contact Information

 

19 Shea Way, Suite 301
Newark, DE 19713
Tel: 302-368-7824
Fax: 302-368-7830

 

Upon receipt at B&W Tek

 

Once the item(s) have been received at B&W Tek, they will be inspected and you will be contacted and informed of the status within 10 working days.

For detailed warranty policy information, please see the TERMS AND CONDITIONS document sent with your product. If you did not receive this document, please call 302-368-7824 to request a copy.

  

Datasheets:

 

Spectrometers

 

Quest™ U (BRC112P-U)	Datasheet (.pdf)
Quest™ U-RS232 (BRC113P-U)	Datasheet (.pdf)
Quest™ X (BRC112P-V)	Datasheet (.pdf)
Quest™ X-RS232 (BRC113P-V)	Datasheet (.pdf)
Glacier™ X	Datasheet (.pdf)
Glacier™ X for Raman	Datasheet (.pdf)
Glacier™ X for Fluorescence	Datasheet (.pdf)
Glacier™ T	Datasheet (.pdf)
Cypher™ H (BRC741E)	Datasheet (.pdf)
Prime™ X (BTC621E)	Datasheet (.pdf)
i-trometer™ (BRC642E)	Datasheet (.pdf)
Sol™ 1.7 (BTC261P)	Datasheet (.pdf)
Sol™ 2.2 (BTC262P)	Datasheet (.pdf)
Sol™ 2.2A(BTC262A)	Datasheet (.pdf)
Sol™ 2.6 (BTC263E)	Datasheet (.pdf)
Exemplar™	Datasheet (.pdf)
Spectrometer Catalog	Datasheet (.pdf)

 

Raman Systems

 

innoRam™	Datasheet (.pdf)
i-Raman™	Datasheet (.pdf)
MiniRam™ I	Datasheet (.pdf)
MiniRam™ III	Datasheet (.pdf)
GemRam	Datasheet (.pdf)
PolymerIQ	Datasheet (.pdf)
NanoRam™	Datasheet (.pdf)
Raman Catalog	Datasheet (.pdf)

 

Lasers

 

BWC-CWDM	Datasheet (.pdf)
BWC-FL-1064	Datasheet (.pdf)
BWC-M	Datasheet (.pdf)
BWF-2	Datasheet (.pdf)
BWF-3	Datasheet (.pdf)
BWF-OEM	Datasheet (.pdf)
BWF-1	Datasheet (.pdf)
BWF-5	Datasheet (.pdf)
CleanLaze® End-user	Datasheet (.pdf)
CleanLaze® OEM	Datasheet (.pdf)
BWN	Datasheet (.pdf)
BWR	Datasheet (.pdf)
BWB	Datasheet (.pdf)
BWP-4.5-OEM	Datasheet (.pdf)
Deep UV	Datasheet (.pdf)
Flex™	Datasheet (.pdf)
hYbrite Laser-Diode Bar	Datasheet (.pdf)
SmartLaze	Datasheet (.pdf)

 

Systems

 

SpectraRad™ Xpress	Datasheet (.pdf)
BTF113	Datasheet (.pdf)
BTT111	Datasheet (.pdf)
i-Spec™	Datasheet (.pdf)
SpectraRad™	Datasheet (.pdf)

 

Accessories

 

BAC030	Datasheet (.pdf)
BAC030-LP	Datasheet (.pdf)
BAC035/36	Datasheet (.pdf)
BAC046	Datasheet (.pdf)
BAC100	Datasheet (.pdf)
BAC102	Datasheet (.pdf)
BAC151	Datasheet (.pdf)
BAC151A	Datasheet (.pdf)
BAC160	Datasheet (.pdf)
BAC170	Datasheet (.pdf)
BAC200	Datasheet (.pdf)
BCH100A	Datasheet (.pdf)
BCR100A	Datasheet (.pdf)
BDS100	Datasheet (.pdf)
BDS130	Datasheet (.pdf)
BFA/BRS	Datasheet (.pdf)
BFH105	Datasheet (.pdf)
BIP2.0	Datasheet (.pdf)
BIS1.5	Datasheet (.pdf)
BOS100	Datasheet (.pdf)
BPS101	Datasheet (.pdf)
BPS120	Datasheet (.pdf)
BPS2.0	Datasheet (.pdf)
BPX100	Datasheet (.pdf)
BWS305	Datasheet (.pdf)
CLA-SMA	Datasheet (.pdf)
FDP	Datasheet (.pdf)
FPC	Datasheet (.pdf)
FPC (MIR)	Datasheet (.pdf)
FRC100	Datasheet (.pdf)
FRP	Datasheet (.pdf)
FRS	Datasheet (.pdf)
ICL	Datasheet (.pdf)
SCL 100	Datasheet (.pdf)
SRR	Datasheet (.pdf)

 

Software

 

BWID™	Datasheet (.pdf)
BWIQ™	Datasheet (.pdf)
SDK	Datasheet (.pdf)