Services

Extended Warranty & Preventative Maintenance Service Plan

Warranty Terms and Conditions:

LIMITED WARRANTY; DISCLAIMER OF WARRANTIES.
Goods sold hereunder shall be free from material defects in workmanship or materials and conform in all material respects to specifications, which are available upon request, or Purchaser’s supplied and accepted specifications, for the following Warranty Periods: One (1) year from the original date of shipment for end user products; six (6) months for OEM modules; ninety (90) days for components. All warranty claims must be submitted in writing to B&W TEK within the applicable warranty period and all non-conforming Goods must be returned to B&W Tek, at purchaser’s cost and expense, before B&W TEK replaces the same or refunds the purchase price to the Purchaser as set forth below. No Goods shall be returned without obtaining a Return Material Authorization (RMA) number first which must be clearly marked on the outside of the shipping container. The warranty for products repaired after the expiration date of the new products warranty, as stated above, is limited to the repaired portion and is valid for ninety (90) days from the date of reshipment.

Liability for breach of warranty shall be limited to, in B&W Tek's sole discretion, (i) repairing or replacing Goods that are determined do not conform to the foregoing warranty, or (ii) refunding the sales price received by B&W Tek in respect of the non-conforming Goods. This remedy shall be the Purchaser's sole and exclusive remedy for any defect or nonconformity in the Goods. This warranty extends only to the immediate purchaser from B&W Tek and does not extend, expressly or impliedly, to any other party. In no event shall B&W Tek incur any obligation to repair or replace Goods which are determined by B&W Tek, at its sole discretion, to be defective due to (i) installation, maintenance, operation, modification, alteration, accident, neglect or use in any way other than in strict compliance with B&W Tek published specifications for the Goods, (ii) the failure to maintain appropriate environmental conditions, as communicated by Seller, (iii) as the result of the use of unauthorized parts or repairs, or unauthorized modifications (iv) any repair work on the product that is performed by the Purchaser or any third party on behalf of the Purchaser (other than B&W Tek), or (v) modification or alteration of the Goods such that B&W Tek is unable to verify the defect with its standard test equipment.

EXCEPT FOR THE EXPRESS LIMITED WARRANTY STATED HEREIN, THE GOODS ARE SUPPLIED ON AN "AS IS" BASIS AND PURCHASER'S USE OF THE GOODS IS AT PURCHASER'S RISK. B&W Tek DOES NOT MAKE AND HEREBY DISCLAIMS ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES WITH RESPECT TO THE GOODS, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE AND ANY WARRANTIES OF NONINFRINGEMENT AND TITLE.

Special contracts for nonstandard products may have modified warranty terms and, in such case, the terms as stated in the individual contract must be agreed and signed by the duly authorized officer of B&W Tek and will supersede the standard terms. B&W Tek will make final determination as to the cause or existence of defect and, at its option repair or replace the products, which prove to be defective during the warranty period. Products replaced under warranty will be warranted only for the balance of the warranty period of the original supplied equipment. This warranty extends only to the original purchaser of the equipment from B&W Tek. The purchaser must notify B&W Tek within 10 days of first detecting the defect and promptly return the defective product upon receipt of RMA number(s) before expiration of the warranty period. The Purchaser will prepay shipping and insurance for products returned to B&W Tek. B&W Tek will pay for shipping products to the purchaser that were repaired or replaced under warranty terms. The Purchaser will be invoiced for shipping costs on products shipped to the purchaser that were repaired or replaced out of warranty terms. The warranty set out in above paragraph is an exclusive warranty made by B&W Tek and is in lieu of all other warranties (except for specific product performance warranties), whether written, oral, or implied, including any warranty of merchantability or fitness for a particular purpose, and shall be Purchaser’s sole remedy and B&W Tek’s sole liability on contract or warranty of otherwise for the Products. This warranty shall not be modified or amended without the written agreement of an officer at B&W Tek.

IN NO EVENT SHALL B&W TEK BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FAILURE TO PERFORM UNDER THIS AGREEMENT OR THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICES SOLD PURSUANT HERETO, WHETHER DUE TO BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE OR OTHERWISE.

THIRD PARTY WARRANTY POLICY.
The terms of the warranty policy of 3rd party parts and accessories, which B&W Tek, Inc. sometimes use with their products/systems, will be carried by the Original Manufacturer not B&W Tek, Inc. If there is any warranty/repair issue with a 3rd party part or accessory you will need to contact the manufacturer of said part. B&W Tek, Inc. will transfer all necessary 3rd party warranty information with the third party parts to the Purchaser at time of deliver of B&W Tek, Inc. products. B&W Tek, Inc. offers no additional warranty on 3rd party parts and accessories. Some Examples of 3rd Party Parts & Accessories: Computers, Software, USB Flash Drives.