Need to return an item to B&W Tek or require a B&W Tek Service number?

1. First, apply for a Service request or RMA number.  Please fill out the form below.

    First Name*


    Last Name*


    Email*


    Second Email


    Company*


    Model #*


    Serial #*


    Have you purchased an “Extended Warranty & Preventative Maintenance Service Plan?*

    YesNo
    Reason for Return (please be descriptive)*


    File Attachment:


    B&W Tek or Metrohm Account Manager / Representative Name


    B&W Tek or Metrohm Account Manager / Representative Email


    B&W Tek or Metrohm Account Manager / Representative Instructions / Comments


    Address 1*


    Address 2


    City


    State


    Zip


    Country*


    Phone*


    Fax


    Preferred Shipping Method

    Shipping Notes


    Security Code:

    2. An automatic receipt email from the Service Department will arrive in your email in 24 hours or the next business day.

    3. If you receive an Service/RMA form, complete any blank sections or update information as necessary.

    4. Attach the Service/RMA form and any test results data you have to the item you are returning.

    5. Package the items according to the Packaging Instructions below.

    6. Make sure the Service/RMA form and any attached documents are in the shipping carton with the items you are returning.

    7. Seal the carton.

    8. Write the Service/RMA number on the outside of the carton or include it on the shipping label.
    Important! – Without an Service/RMA number on the outside of the carton it may be returned to you without processing.

    9. Label and ship to:

    B&W Tek RMA (XXXXXXXXX)
    313 Enterprise Drive
    Plainsboro, NJ 08536

    10. Return transportation and insurance fees will be paid by the customer. This is our policy and is noted in our “Terms and Conditions” under the “Warranty Terms and Conditions.”

    “Products believed by purchaser to be defective shall be returned to B&W TEK transportation and insurance prepaid by purchaser.”

    Packaging Instructions

    1. Pack the items you are returning in the original packaging material.

    2. If the original packaging material is not available, please follow the guidelines below:

    • Insert or wrap and protect all ESD sensitive components separately in either static dissipative or  static shielded packaging materials.
    • Wrap each item separately. Fragile components need adequate cushioning from each other  and the sides of the box.
    • Use enough cushioning material inside the box, and around each item, to ensure that the  contents cannot move when you shake the box.
    • Fiber Cables – Do not bend the fiber so the bend radius is less than the minimum bend radius. If you do not know the minimum bend radius then contact B&W Tek, LLC.
    • Use adequate protection when covering sensitive fiber tips or optical components.
    • Use a double box method for shipping all fragile electronic/optical components and equipment.

    Warranty Void

    The warranty may be considered void if the items received by B&W TEK are not packaged in a manner that complies with the Packaging Instructions.

    Contact Information

    313 Enterprise Drive
    Plainsboro, NJ 08536
    Tel: +1.855.MY.BWTEK
    Fax: 302.368.7830
    Email: rma@bwtek.com

    Upon Receipt at B&W Tek

    Once the item(s) have been received at B&W Tek, they will be inspected and you will be contacted and informed of the status within 10 working days.For detailed warranty policy information, please see the TERMS AND CONDITIONS document sent with your product. If you did not receive this document, please call 302-368-7824 to request a copy.