We are excited to announce our upcoming move to a state-of-the art facility in New Jersey. The move will take place the week of October 11th, with packing in the days before. After October 15 we will no longer accept deliveries at the current Delaware address (19 Shea Way, Suite 301, Newark, DE 19713).  Instead, please direct all shipments and update our ship to/bill to address to:

B&W Tek, LLC
313 Enterprise Drive
Plainsboro, NJ 08536

Please note our general phone number is now: 1-855-MY-BWTEK

Need to return an item to B&W Tek or require a B&W Tek Service number?

1. First, apply for a Service request or RMA number.  Please fill out the form below.

First Name*

Last Name*


Second Email


Model #*

Serial #*

Have you purchased an "Extended Warranty & Preventative Maintenance Service Plan?*

 Yes No
Reason for Return (please be descriptive)*

File Attachment:

B&W Tek or Metrohm Account Manager / Representative Name*

B&W Tek or Metrohm Account Manager / Representative Email*

B&W Tek or Metrohm Account Manager / Representative Instructions / Comments

Address 1*

Address 2







Preferred Shipping Method *

Shipping Notes

Security Code:

2. An automatic receipt email from the Service Department will arrive in your email in 24 hours or the next business day.

3. If you receive an Service/RMA form, complete any blank sections or update information as necessary.

4. Attach the Service/RMA form and any test results data you have to the item you are returning.

5. Package the items according to the Packaging Instructions below.

6. Make sure the Service/RMA form and any attached documents are in the shipping carton with the items you are returning.

7. Seal the carton.

8. Write the Service/RMA number on the outside of the carton or include it on the shipping label.
Important! – Without an Service/RMA number on the outside of the carton it may be returned to you without processing.

9. Label and ship to:

19 Shea Way, Suite 301
Newark, DE 19713

10. Return transportation and insurance fees will be paid by the customer. This is our policy and is noted in our “Terms and Conditions” under the “Warranty Terms and Conditions.”

“Products believed by purchaser to be defective shall be returned to B&W TEK transportation and insurance prepaid by purchaser.”

Packaging Instructions

1. Pack the items you are returning in the original packaging material.

2. If the original packaging material is not available, please follow the guidelines below:

  • Insert or wrap and protect all ESD sensitive components separately in either static dissipative or  static shielded packaging materials.
  • Wrap each item separately. Fragile components need adequate cushioning from each other  and the sides of the box.
  • Use enough cushioning material inside the box, and around each item, to ensure that the  contents cannot move when you shake the box.
  • Fiber Cables – Do not bend the fiber so the bend radius is less than the minimum bend radius. If you do not know the minimum bend radius then contact B&W Tek, LLC.
  • Use adequate protection when covering sensitive fiber tips or optical components.
  • Use a double box method for shipping all fragile electronic/optical components and equipment.

Warranty Void

The warranty may be considered void if the items received by B&W TEK are not packaged in a manner that complies with the Packaging Instructions.

Contact Information

19 Shea Way, Suite 301
Newark, DE 19713
Tel: 302-368-7824
Fax: 302-368-7830
Email: rma@bwtek.com

Upon Receipt at B&W Tek

Once the item(s) have been received at B&W Tek, they will be inspected and you will be contacted and informed of the status within 10 working days.For detailed warranty policy information, please see the TERMS AND CONDITIONS document sent with your product. If you did not receive this document, please call 302-368-7824 to request a copy.