Support

At B&W Tek, we feel that providing instrumentation is just part of our commitment towards providing your solution. Our experienced staff is standing by to offer service, support and their extensive knowledge to help you find the answers you’re looking for.  Not only do we design, manufacture and assemble all of our own products, we also have the knowledge and expertise needed to guarantee that our products will fit the demands of your application.  We even post our knowledge on our website – so you can access the answers you need whenever and as often as you’d like!  To see all of the most recent information we’ve posted online, please visit our Learning Lab.

From this support page, you will be able to find all of our after-market services including calibration services, software upgrades, IQ/OQ’s, and feasibility studies as well as FAQ’s and installation guides.  Please be sure to check out our quick start guide and instructional videos as well, located on the right hand side below.  We also have customer portals available in order to provide you with easy access to current and legacy datasheets and user manuals.

Before You Contact Us

If you’re unable to find the solution you’re looking for on our website, please don’t hesitate to contact us via web request or phone.  Please be sure to have your model number and serial number ready, so that our staff can assist you in the quickest manner possible.  If you’re having some difficulties with software, please be sure to mention the version you are using so that we can diagnose the problem.  If you choose to submit your request online, our friendly staff will contact you promptly to resolve your issue and provide the answers you need.

If you’ve purchased your equipment through a third party distributor, please contact them directly before contacting us.  For a list of our distributors and their contact information, please visit our Worldwide Distributors page.

Please be sure to have your model number and serial number ready so that our staff can assist you in the quickest manner possible.

Technical Support Request

We encourage you to contact us with any questions you may have. Our experienced and friendly staff is happy to assist you. To request support, please use our Technical Support Request form below.

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